Barclays Bank UK PLC

Financial Ombudsman decision DRN-4661059 Upheld

Upheldoutcome, as published by the Ombudsman

£3,540redress stated in the decision

Tue Dec 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Barclays didn’t act fairly in closing Mr G’s Barclaycard account based on the terms and conditions of his account, so Barclays should reopen the account.Account closed or refused

Mr G complains that Barclays Bank UK PLC trading as Barclaycard (‘Barclays’) won’t refund transactions he made under duress.Card dispute or chargeback

Barclays say they incorrectly told him they couldn’t find his Barclaycard account after it was closed, at one point resolved his complaint in error and didn’t provide their response in a timely manner.Complaint handling

Rules cited

FCA Consumer Duty (PRIN 2A), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4661059.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.