TSB Bank plc

Financial Ombudsman decision DRN-4656193 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr K complains TSB Bank PLC (“TSB”) refuses to refund him for a transaction on his account he says he didn’t make.Unauthorised transaction

Mr K says he is also unhappy that his account was closed by TSBAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4656193.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.