Topaz Finance Limited

Financial Ombudsman decision DRN-4640824 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr M asked Heliodor for a payment holiday or for the arrears to be consolidated onto the mortgage balance.Treatment in financial difficulty

He is unhappy that he was given no choice about his mortgage being transferred to Heliodor and that the interest rate has only gone up and has never gone down.Interest and rates

Mr M’s complaint is about a mortgage he has with Topaz Finance Limited trading as Heliodor Mortgages.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4640824.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.