MONZO BANK LIMITED
Financial Ombudsman decision DRN-4640205 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Monzo also decided to close Mr S’s account immediately.Account closed or refused
Monzo blocked Mr S’s account and decided it needed to look into how he was operating his account.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4640205.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.