Firms › J.P. Morgan Europe Limited ›
J.P. Morgan Europe Limited
Financial Ombudsman decision DRN-4636922 Not upheld
Not upheldoutcome, as published by the Ombudsman
£10redress stated in the decision
Thu Apr 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Support for vulnerable customers
In the Ombudsman’s words
Mr A complains that J.P. Morgan Europe Limited trading as Chase did not reverse a transaction which caused him financial hardship.Card dispute or chargeback
Mr A says the call handler set an expectation that the payment would be reversed, and even though he informed her of his disability, she didn’t help him despite knowing what the impact would be on Mr A and his familySupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4636922.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.