Santander UK Plc
Financial Ombudsman decision DRN-4636523 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Card dispute or chargeback
In the Ombudsman’s words
Santander decided to review his account and prevented Mr Y from using it in late September 2023. They gave him 30 days’ notice that his account would close, and the account closed in October 2023.Account closed or refused
Mr Y also raised a chargeback claim for a substantial payment he made for goods he says he didn’t receive.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4636523.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.