Klarna Bank AB (publ)

Financial Ombudsman decision DRN-4634819 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£325redress stated in the decision

Fri Oct 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

reduce her outstanding balance to zeroCharges and fees

Report Ms M’s loan agreement to the credit reference agencies with the correct balances up to June 2020, and then as fully satisfied from July 2020.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4634819.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.