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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-4633855 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

The complaint C, a charity complains that The Co-operative Bank Plc took too long to switch its account from another bank resulting in C paying additional fees.Account closed or refused

I also empathise with Ms S for the loss of her friend and fellow trustee. However, in my opinion, The Co-op have done enough to apologise for their customer service failingsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4633855.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.