Revolut Limited

Financial Ombudsman decision DRN-4633365 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Card dispute or chargeback

In the Ombudsman’s words

and that it acted unfairly when it decided to close her account.Account closed or refused

Ms G complains that Revolut Ltd poorly handled a payment disputeCard dispute or chargeback

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4633365.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.