Lloyds Bank PLC

Financial Ombudsman decision DRN-4629211 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Mar 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Charges and fees

In the Ombudsman’s words

Lloyds blocked the payment and Mr G’s account and online bankingFunds blocked or frozen

Refund all overdraft interest and charges applied to Mr G’s account between 17 January 2023 and 12 April 2023Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4629211.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.