Santander UK Plc
Financial Ombudsman decision DRN-4625309 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Fri Mar 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Credit file reporting
In the Ombudsman’s words
Miss S complains that Santander UK Plc closed her accountAccount closed or refused
Miss S complains that Santander UK Plc closed her account, restricted her fundsFunds blocked or frozen
Miss S complains that Santander UK Plc closed her account, restricted her funds and loaded a late payment marker on her credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4625309.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.