Santander UK Plc
Financial Ombudsman decision DRN-4623751 Upheld
Upheldoutcome, as published by the Ombudsman
£50,000redress stated in the decision
Thu Mar 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Santander wrote to H with questions as part of a Know Your Customer review. It gave H 10 working days to respond and said it would block and close H’s account if it didn’t receive the required information in time.Account closed or refused
Santander blocked H’s account while it carried out a review. The block prevented any credits entering the account and any debits leaving the account.Funds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4623751.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.