Bank of Scotland Plc

Financial Ombudsman decision DRN-4623266 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

The interest rate on Mr S’s mortgage is variable and it has increased steadily since 2020Interest and rates

The complaint at hand here is about the mortgage balance increasing following the end of the term.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4623266.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.