MONZO BANK LIMITED
Financial Ombudsman decision DRN-4622582 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Account closed or refused
In the Ombudsman’s words
Mr B has complained that Monzo Bank Ltd won’t refund him for transactions’ he says he didn’t make or authorise totalling just under £3,000.Unauthorised transaction
Monzo also decided to close Mr B’s account immediately.Account closed or refused
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4622582.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.