Clydesdale Bank Plc
Financial Ombudsman decision DRN-4614908 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Mar 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr H complains Clydesdale Bank Plc, trading as Virgin Money, has not met its obligations in regard to a transaction made on his debit card to purchase mobile phones.Card dispute or chargeback
I think it should pay him £100 for the customer service delivered.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4614908.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.