Barclays Bank UK PLC

Financial Ombudsman decision DRN-4608543 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen

In the Ombudsman’s words

E, a limited company, complains Barclays Bank UK PLC won’t refund transactions it says it didn’t authorise.Unauthorised transaction

In late June 2020 Barclays blocked E’s business account due to suspicious activity.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4608543.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.