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First Complete Limited

Financial Ombudsman decision DRN-4607759 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

the broker repeatedly referring to being able to change the mortgage deal, without the important clarification that this was only possible 14 days or more before the switch date, was unhelpful, and potentially misleading.Product mis-sold

Mr G and Mrs T complain that they had understood the mortgage deal they took out through First Complete Ltd trading as PRIMIS Mortgage Network could be cancelled if rates dropped before it came into effect.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4607759.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.