Skrill Limited

Financial Ombudsman decision DRN-4605018 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Mr M has complained that Skrill Limited (“Skrill”) closed his account and then refused to return money that he’d held in the closed account.Account closed or refused

It also asked him to provide a photo of him holding Photo ID next to his face, so that Skrill could verify the person it was in contact with was Mr M.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4605018.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.