Barclays Bank UK PLC

Financial Ombudsman decision DRN-4605010 Upheld

Upheldoutcome, as published by the Ombudsman

£225redress stated in the decision

Mon Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Barclays restricted the account to carry out a review of paymentsFunds blocked or frozen

Barclays also took longer than their stated timescales to respond to the complaintComplaint handling

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4605010.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.