Clydesdale Bank Plc
Financial Ombudsman decision DRN-4602852 Upheld
Upheldoutcome, as published by the Ombudsman
£1,350redress stated in the decision
Mon Aug 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr M complains that Clydesdale Bank Plc trading as Virgin Money won’t pay for repairs for goods he purchased using his Virgin Money credit card.Card dispute or chargeback
He says that Virgin Money did not deal with the claim promptly and he raised a complaint about their handling of it.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4602852.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.