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Bank of Scotland Plc
Financial Ombudsman decision DRN-4601162 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Mar 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mr D complains that Bank of Scotland plc trading as Halifax did not refund a payment of £849.20 he thinks may be fraudulent.APP scam refund refused
Halifax says that it raised a chargeback claim for Mr D on 17 July 2023.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4601162.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.