Clydesdale Bank Plc
Financial Ombudsman decision DRN-4600876 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Mon Mar 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr T complains that Clydesdale Bank Plc trading as Virgin Money has provided him with poor customer service on multiple occasions.Service failure
Rules cited
FCA BCOBS (Banking Conduct of Business)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4600876.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.