Bank of Scotland Plc

Financial Ombudsman decision DRN-4600480 Not upheld

Not upheldoutcome, as published by the Ombudsman

£850redress stated in the decision

Thu Apr 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Halifax declined a request to consolidate the arrearsTreatment in financial difficulty

Miss M has complained that Bank of Scotland Plc trading as Halifax has refused to capitalise the arrears on her mortgage account.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4600480.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.