Barclays Bank UK PLC

Financial Ombudsman decision DRN-4598359 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£1,794redress stated in the decision

Thu Mar 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

interest being applied to the mortgage when it shouldn’t beCharges and fees

failed to treat them fairly when providing redress on a previous issue with their mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4598359.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.