Santander UK Plc
Financial Ombudsman decision DRN-4594142 Upheld
Upheldoutcome, as published by the Ombudsman
£17,210redress stated in the decision
Wed Oct 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
The blocks were subsequently removed, and the account closed in November 2023.Account closed or refused
Santander contacted the police with concerns about the account. This led to the account being blockedFunds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4594142.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.