Bank of Scotland Plc

Financial Ombudsman decision DRN-4589498 Not upheld

Not upheldoutcome, as published by the Ombudsman

£155redress stated in the decision

Wed Jul 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

unreasonably blocked his account when trying to make a transactionFunds blocked or frozen

Halifax have accepted that they could have clarified that there was no guarantee of thisComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4589498.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.