Bank of Scotland Plc

Financial Ombudsman decision DRN-4583674 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr and Mrs A have complained about a delay by Bank of Scotland plc trading as Halifax in responding to their solicitor about their mortgage and secured loans.Mortgage administration

Halifax could have answered the question at the start of June, or contacted the solicitor to clarify the question if needed.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4583674.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.