Clydesdale Bank Plc
Financial Ombudsman decision DRN-4583482 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Jul 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Ms P is unhappy with how Clydesdale Bank Plc trading as Virgin Money handled a quality of goods claim she made to them.Card dispute or chargeback
Our investigator looked at the complaint and felt Virgin Money should’ve done more with regards to how they’d handled the claim.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4583482.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.