Clydesdale Bank Plc
Financial Ombudsman decision DRN-4582856 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jan 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
making an error which led to his Help to Buy ISA being closedAccount closed or refused
I’m satisfied there was a service failure here and Virgin’s mistake was a serious oneService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4582856.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.