National Westminster Bank Plc

Financial Ombudsman decision DRN-4580128 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri Mar 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

The complaint Mr and Mrs P complain that National Westminster Bank Plc (NatWest) unfairly blocked and closed their bank accounts.Account closed or refused

During these reviews NatWest blocked the accounts, which meant Mr and Mrs P weren’t able to use their bank cards or access the money held in the accounts.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4580128.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.