ClearBank Limited
Financial Ombudsman decision DRN-4578344 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu Dec 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Funds blocked or frozen
In the Ombudsman’s words
refuses to refund it for a transaction on it’s account it says was unauthorisedUnauthorised transaction
A's account was frozen following the disputed transaction complaintFunds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4578344.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.