Vanquis Bank Limited

Financial Ombudsman decision DRN-4572521 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Charges and fees

In the Ombudsman’s words

She’s also unhappy that a block was placed on her account.Funds blocked or frozen

Miss B complains about the way Vanquis Bank Limited applied interest and charges to her account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4572521.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.