Nationwide Building Society

Financial Ombudsman decision DRN-4568060 Upheld

Upheldoutcome, as published by the Ombudsman

£8,705redress stated in the decision

Fri Feb 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

decided to close his accountAccount closed or refused

block Mr A’s access to the remaining fundsFunds blocked or frozen

pay him £150 for the trouble and upset caused by Nationwide’s handling of the complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4568060.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.