Clydesdale Bank Plc
Financial Ombudsman decision DRN-4560207 Upheld
Upheldoutcome, as published by the Ombudsman
£1,102redress stated in the decision
Wed Apr 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr B complains Clydesdale Bank Plc trading as Virgin Money (“Virgin”) has not dealt fairly with a claim he made under section 75 of the Consumer Credit Act (“CCA”).Card dispute or chargeback
Mr B then made a section 75 claim against Virgin in July 2023, but he didn’t receive a response to his claim in a timely manner.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4560207.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.