Tide Platform Limited

Financial Ombudsman decision DRN-4556674 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£3,040redress stated in the decision

Mon Feb 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Tide informed A on 15 September 2022 that it had decided to close their account with immediate effect.Account closed or refused

Following an internal review, Tide blocked A’s account on 2 September 2022.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4556674.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.