Tandem Motor Finance Limited

Financial Ombudsman decision DRN-4553730 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

Mrs P says that the lender was in breach of its obligations to carry out an adequate credit assessment to determine whether she could afford to repay the loan.Irresponsible lending

She also said that Tandem hadn’t completed the necessary affordability checks when they approved the loan.Product mis-sold

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4553730.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.