Epayments Systems Ltd

Financial Ombudsman decision DRN-4540417 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Feb 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Charges and fees

In the Ombudsman’s words

Mr N complaints that Epayments Systems Ltd withheld his funds.Funds blocked or frozen

If any currency conversion fees, or other fees/commissions were charged by Epayments or their banking partner during the refund process, these should also be refunded.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4540417.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.