Santander UK Plc
Financial Ombudsman decision DRN-4539872 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Feb 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Santander informed Mr A it had decided to block his account.Account closed or refused
the £6,500 was moved into one of Santander’s suspense accounts and didn’t form part of the funds that were earmarked for release.Funds blocked or frozen
But for the poor customer service Mr A did receive, which ranges from poor communication to agents demonstrating their frustration with him, I think £100 is fair compensation for the distress and inconvenience this caused.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4539872.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.