HSBC UK Bank Plc
Financial Ombudsman decision DRN-4536680 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Jul 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
the account would close on 23 August 2023Account closed or refused
the account was blockedFunds blocked or frozen
One of the investigators looked into the complaint. She thought there had been delays in the investigation.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4536680.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.