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Barclays Bank Plc

Financial Ombudsman decision DRN-4530583 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Bereavement and power of attorney

In the Ombudsman’s words

it also came to light that £3,150 had been withdrawn from the accounts after their deaths by someone other than Mr A.Unauthorised transaction

The estates of Mr and Mrs C complain that Barclays Bank UK Plc (“Barclays”) has failed to refund money taken by a third party from their bank accounts following their deaths.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4530583.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.