Santander UK Plc
Financial Ombudsman decision DRN-4520741 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Jan 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Santander decided to close Mrs K and Mr K’s current account and savings accounts immediately.Account closed or refused
In May 2023, Santander blocked and reviewed Mrs K and Mr K’s accounts. This meant Mrs K and Mr K wasn’t able to access the money in the accounts.Funds blocked or frozen
I remain of the view that Mrs K and Mr K should be paid £50 compensation for the trouble and upset this caused them.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4520741.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.