Barclays Bank Plc
Financial Ombudsman decision DRN-4519887 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mrs B complains Barclays Bank UK PLC have unfairly reduced her overdraft and applied charges to her current account.Charges and fees
She’s also unhappy they closed down her complaint when it hadn’t been resolved.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4519887.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.