Barclays Bank Plc
Financial Ombudsman decision DRN-4511373 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Fri Mar 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed
In the Ombudsman’s words
Barclays wrote to Mr and Mrs C on 10 October 2022 to say that it was applying limitations on accounts registered to addresses outside of the UK. It said that as the address registered for Mr and Mrs C’s account was a non-UK address, it had taken the decision to close their account.Account closed or refused
During their investigation, the investigator sent Barclays a document from Mr and Mrs C’s solicitor that verified the documents, and Barclays was then able to release the payment to Mr and Mrs C.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4511373.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.