Firms › MoneyGram International Limited ›
MoneyGram International Limited
Financial Ombudsman decision DRN-4504733 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Wed Feb 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
MoneyGram decided to immediately close Mr P’s account on 19 May 2023.Account closed or refused
I’ve also taken into account FCA guidance for firms on their fair treatment of vulnerable customers.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4504733.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.