Clydesdale Bank Plc
Financial Ombudsman decision DRN-4503195 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Mar 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr S complains Clydesdale Bank Plc trading as Virgin Money (Virgin Money) have unfairly considered his disputes under section 75 of the Consumer Credit Act 1974 and the chargeback scheme.Card dispute or chargeback
Having read Virgin Money’s final response letter, I don’t find it sufficiently addressed Mr S’ complaint points about the disputes.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4503195.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.