Topaz Finance Limited

Financial Ombudsman decision DRN-4502096 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

did this failure cause Mr S to miss a monthly payment causing damage to his credit file.Credit file reporting

failed to set up a direct debit (“DD”) correctly that meant that his monthly payment wasn’t collected causing the account to go into arrears.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4502096.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.