Barclays Bank UK PLC

Financial Ombudsman decision DRN-4491750 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Tue Jan 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Mr K and Mrs K complain that Barclays Bank UK PLC closed their joint account and removed their overdraft without notice.Account closed or refused

I’ve seen nothing to indicate the travel pack benefit couldn’t be used during the notice to close period. It follows, I can’t say Barclays should refund these charges.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4491750.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.