Clydesdale Bank Plc
Financial Ombudsman decision DRN-4489822 Upheld
Upheldoutcome, as published by the Ombudsman
£824redress stated in the decision
Wed Jan 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
VM raised a chargeback with B. But on the chargeback being defended by B VM took the decision to hold Mr M liable for the disputed sum of £824.Card dispute or chargeback
VM said it stood by its decision to not uphold Mr M’s refund request under both chargeback and Section 75 of the Consumer Credit Act 1974 (“section 75”), but for poor service it had credited his credit card account with £50.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4489822.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.