National Westminster Bank Plc

Financial Ombudsman decision DRN-4479360 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Charges and fees

In the Ombudsman’s words

NatWest blocked and reviewed Mrs S and Mr S’s account. This meant they weren’t able to access the funds in the account.Funds blocked or frozen

As a result, she incurred account charges. NatWest has agreed to refund some of the account charges as a gesture of goodwill.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4479360.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.