Barclays Bank Plc
Financial Ombudsman decision DRN-4473617 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Barclays also closed the fourth account ending 91 (the Account) instead of 90 which they were asked to do.Account closed or refused
Barclays have acknowledged that J has been inconvenienced by their error and poor service.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4473617.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.